DUO Authentication FAQ
Tutorial
FSU Duo Implementation Guide - App Download
Duo Frequently Asked Questions
What is two-factor authentication?
Two-factor authentication is an extra layer of password protection. You will be asked to verify yourself after using your Frostburg State credentials to log in. This double later of protection works to prevent hacking and phishing incidents. Every time your credentials are used to log in, you will receive either an app push notification or other method to your selected device to validate yourself. If someone tries to use your credentials, you will get a notification and can deny them access.
What are the benefits of Duo Authentication?
Your FSU account will be more secure. In addition to security, your password will expire every year instead of every three months.
What should I expect after enrolling?
When logging into your FSU account, you will be prompted for two-factor authentication. You can then receive a push notification to the Duo app on your device which you can approve or deny as applicable.
What devices are supported by Duo?
Devices include iPhone, Android, Apple Watch, Windows Phone, Other Cell Phones & Duo Hardware Tokens.
How do authenticate with the app if I do not have any Wi-Fi connection, cell signal, or data?
Using the Duo Mobile App, tap on the account you want to access and obtain a password. The password will appear below the selected account. Use the generated password to log into the system.
How should I enroll if my phone does not support the Duo app?
Other options can be available. Contact the IT Helpdesk at 301-687-7777 for more information.
What should I do if I get a Duo notification that I did not request?
For the app, use the “Deny” option. For the phone call or text, do not share the code with anyone else. Report the fraudulent attempt to the IT department.
What should I do if I get locked out of my account?
Contact the IT Helpdesk at 301-687-7777.
What should I do if I do not have my enrolled device with me?
The IT Helpdesk will be able to give you a code after confirming your identity. Contact the helpdesk to obtain a code at 301-687-7777. Select the Enter a Password option on the Duo login screen.
What should I do if my Duo push from the app times out?
You can reinitiate a push or obtain a password from the app. Using the Duo Mobile App, tap on the account you want to access and obtain a password. The password will appear below the selected account. Use the generated password to log into the system.
