Frequently Asked Questions

一般:

指导老师:

一般:

I cannot log into Canvas

Your username/password for Canvas@FSU are identical to your e-mail account. This account is known as your "Frostburg credentials". If you do not know your username & password or believe you have forgotten your password then please use the 密码 Management Portal.

Canvas doesn't load or work properly for me.

Your computer configuration may not meet the minimum requirements for using Canvas, check your configuration using these two Canvas Guides: 吃嫩叶的动物 or Computer Specifications. 还有澳门十大赌城官方网站的 Technology Requirements 页面.

How do I change my password?

使用 密码 Management Portal. NOTE: This will change your password for email, PeopleSoft/爪子 and the FSU network in addition to Canvas.

文件名使用

Students should not include the '#' symbol (or any other special characters) in any filenames. These files are not able to be opened by the instructor. Please do not use this symbol (or any other special characters) in filenames.

The course that I'm enrolled in is not showing up. 我怎么看?

Check with the instructor of the course to verify you are enrolled and that they have made the course available to you. Additionally, check with the business office and make sure no flags exist on your account.

指导老师:

I am teaching multiple sections of the same course. How do I combine them?

You must use 爪子 to combine or collapse any courses into a single, multiple enrollment, course. Please see this PDF for instructions.

How do I make my course available to students?

By default all courses are not visible to students, once you've configured your course just how you want it you can make it available by publishing it. Please see the following Canvas Guide: 出版

How long will my courses remain in Canvas?

Courses will remain in the system for three years after a course has ended. So if a course was offered during Spring 2015 it would be removed from the Canvas system at the beginning of Spring 2018. 澳门十大赌城官方网站建议您 出口 your course material so you are able to 进口 that material into another course.

How do I change the role of a user (student/participant) in my course?

Instructors do not have the ability to add/remove users and/or change user roles within Canvas. If you have a need for this type of request, please contact the Help Desk using the FSU Help Desk Portal.

How do I retrieve my course material from a course that is no longer showing up in Canvas (due to under enrollment or over three years old)?

Please contact the Help Desk using the FSU Help Desk Portal.

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